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Learn about different ways of complaining plus useful tips on how to complain effectively! Read the text and then do the exercises.
Preparation The different ways of complaining are: You go directly to the shop assistant and tell them your problem. They say they cannot help you, which makes you angrier, to the point perhaps where you start insulting the poor shop assistant.
This will do you no favours, like getting any compensation, or even a refund. If you go directly to the first person you see within the organisation you are complaining about, you may be wasting your time as they may be powerless to take any action or provide you with a solution.
So the important lesson to be learnt is to make sure firstly that you are speaking to the relevant person, the one who has the authority to make decisions.
The problem with complaining by phone is that you may be passed around from department to department, making you more and more angry until you finally give up.
Either that or the phone is hung up on you, which leaves you fuming even more. Furthermore, any contact can be denied. The same applies to emails too, which can additionally be deleted, or even manipulated. This leaves us with the traditional letter.
When we first make a complaint the usual response is a request to write a letter: Written records are still very important, e. You have complete control over what is being said, and you can present evidence.
You can be prepared, and plan your letter carefully. You are able to keep copies of anything sent in writing. So here are some useful points to consider when writing your letter: State what went wrong exactly. You need to provide concrete evidence, with documentation, for example a receipt, where possible.
Make sure you keep copies of all correspondence, including relevant documentation. You also need to state where, when, who was involved, what was said or done.
Photographic or video evidence boosts your case. What do you expect from your complaint? If you are complaining about a situation at work, focus on taking action to improve situations rather than spending your time complaining. State a time limit for when you expect a reply.
Be assertive, and stay calm. Make sure you address the complaint to the relevant person. This will be more likely to ensure that you will achieve a satisfactory outcome from your complaint.~ 4 ~ initiativeblog.com Welcome! Thanks for downloading the Free English Grammar E-Book Level 2 – I hope it helps you with your English studies!
Paper 2 Part 1 - Formal letter or email. Formal letters may be written to an individual or to an organisation. The purpose may be, for example. With member countries, staff from more countries, and offices in over locations, the World Bank Group is a unique global partnership: five institutions working for sustainable solutions that reduce poverty and build shared prosperity in developing countries.
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